During the Corona crisis Marbach has reduced application support through personal customer visits on-site. In order to continue supporting customers optimally, Marbach has expanded its digital customer support. Today, application support is available to customers via visual media.
Digital customer support is flexible and directed towards the customer's wishes, and can be carried out via various mobile-based systems. Jan Brunner, Business Development Director: "It is important for us to be able to offer our customers fast and reliable support in case of questions. Video telephony enables the customer to show Marbach specialists problems directly at their machine so that a quick and uncomplicated solution is possible incurring low costs. Inefficient travel times, together with associated additional costs and long waiting times, are thus excluded. In times of pandemic crisis, digital customer support is a vitally important measure. A win-win situation for both sides."
The Egyptian subsidiary Marbach celebrates its 25th anniversary. The Marbach Group was founded in 1923 as a 3-man business. To begin with it supplied mainly the domestic advertising and packaging industry. Marbach then began a process of internationalization in 1984. In 1995 Marbach started a joint venture in Egypt.
The Managing Partner of the Marbach Group, Peter Marbach, has donated an internal bonus to the Wartberg School.
Marbach has developed a new technology for full sheet delivery. Marbach customer Westrock has been using the Marbach universal sheet delivery system for a few months now and is highly impressed by the Marbach solution.