At Marbach Werkzeugbau, service has the highest priority. No wonder anyone who can look back on a 100-year history knows what good service means.
As our customer, you can rely on our service promise. Before the purchase as well as during the entire project. Above all, however, the after-sales service makes us a very special supplier: because we want to impress you! This is our mission!
We see ourselves as your partner and know that only successful customers are satisfied customers. It is therefore particularly important to us to sell you the right product. Our well-trained salespeople have the appropriate expertise and experience. And if the requirements require new solutions, then our technicians, designers and developers are challenged and we develop practicable solutions together with you.
Not everything can be developed on paper or on the computer. When the virtual world reaches its limits, our craftsmanship will help you, as we design real products for you. Whether as individual prototypes from a wide variety of 3D printing processes, or a small series from the hand moulds as a pilot series product. We manufacture on our professional production thermoforming lines to validate and adjust downstream processes such as printing, filling, packaging, etc. We have the right solution for the development and testing of thermoformed products.
Adhering to the time and cost budget is a quality feature in closely interwoven projects. Careful planning with a lot of experience is the cornerstone for mutual success. In the case of spontaneous changes, Marbach's strong structures are a clear advantage: They allow us to shift resources, access our strong partner network, and thus keep the project on track.
Our thermoforming tools are an assembly of a large number of individual precision manufactured parts. The tool meets our requirements after assembly and dry checks are complete. This results in a tool running in your production with optimum longevity.
The production thermoforming machines in our technical center allow us to validate a wide range of tool types in-house. In this way, your production systems remain 100% available for your production, while the process optimization can take place with us in advance.
Our experienced specialists will be happy to accompany you during the initial installation. They have usually accompanied the FAT (Factory Acceptance Test) and can put the thermoforming tool into operation on your system quickly and efficiently, train your staff, and support you with the start of series production. This can be provided with us as your specialist & partner on site – or thanks to modern communication virtually with the team in Heilbronn.
We assure that your investment remains safe. No tool, no matter how good, can maintain its full performance for years or even decades without the availability of the necessary wear and spare parts. We deliver these parts to you in OEM quality, quickly, and at a fair price.
Careful documentation, parts lists, and secure data archiving also protect your investment in the future. And we already ensure during tool manufacture that future spare parts can be manufactured and used precisely: Simply Plug & Work!
No one is ever looking for trouble… however if there are problems on the machine, it shows what a good partner is worth. We help you to identify your issues, to take measures and to permanently eliminate the cause of deviations in production. We use our Connect|M Tool Monitoring System to find problems efficiently. All our tools come with the necessary ports from the factory to quickly and efficiently install the required sensors and perform remote diagnostics.
It doesn't matter whether you have a problem with the tool technology or with the periphery... with teamwork, listening, and good partnership, we can identify every problem together with you. And solve it.
Times change. With a Marbach basic tool, you can still try something new even after a decade. We'll show you what options you have and help you turn your customers' wishes into products. Today we proudly list tools in our service lists that were built in the last century.
Even the toughest guy needs a little care at some point. So do our tools. We offer service at our location in Heilbronn or at one of our service centers. We also support you with internal audits or with local experts. We provide you with the necessary documents and spare parts at short notice and in an uncomplicated manner and, if the worst comes to the worst, also help with process knowledge. True to the motto: Only a tool that works can earn money for new investments.
Efficiency creates advantages. Efficiency is sustainable. We can only achieve our common goal of technological leadership if our tools run efficiently on your systems. This is only possible if we share our knowledge. Marbach therefore offers process training. Individually for individuals, for entire teams and across the board as part of association work, including in the SPE and the European Thermoforming Division.
Vice President Sales
Head of Service
Find here our General Terms and Conditions, Incoterms, Conditions of Assembly and Repair, Special Terms, Customer Information, DIN ISO 9001 Certificate & Principles of Purchasing.