During the Corona crisis Marbach has reduced application support through personal customer visits on-site. In order to continue supporting customers optimally, Marbach has expanded its digital customer support. Today, application support is available to customers via visual media.
Digital customer support is flexible and directed towards the customer's wishes, and can be carried out via various mobile-based systems. Jan Brunner, Business Development Director: "It is important for us to be able to offer our customers fast and reliable support in case of questions. Video telephony enables the customer to show Marbach specialists problems directly at their machine so that a quick and uncomplicated solution is possible incurring low costs. Inefficient travel times, together with associated additional costs and long waiting times, are thus excluded. In times of pandemic crisis, digital customer support is a vitally important measure. A win-win situation for both sides."
Marbach has been a specialist for the production of cutting-dies for the packaging industry for many decades. In addition, the Marbach portfolio also includes tools for special technical solutions. One of which is the production of cutting-dies with particularly high cutting rules.
In May of this year, Marbach launched its new lower pin unit with high precision lower pins. This is mainly used for jobs where very small amounts of waste have to be stripped and where requirements for die-cut blanks to be waste-free are very high. With the lower pin unit, waste is stripped very safely in these areas of application. In the last months, several customers have already been using the new Marbach technology. Customer feedback has been consistently positive.
Marbach is working at full speed on various digitalization and Industry 4.0 projects.