During the Corona crisis Marbach has reduced application support through personal customer visits on-site. In order to continue supporting customers optimally, Marbach has expanded its digital customer support. Today, application support is available to customers via visual media.
Digital customer support is flexible and directed towards the customer's wishes, and can be carried out via various mobile-based systems. Jan Brunner, Business Development Director: "It is important for us to be able to offer our customers fast and reliable support in case of questions. Video telephony enables the customer to show Marbach specialists problems directly at their machine so that a quick and uncomplicated solution is possible incurring low costs. Inefficient travel times, together with associated additional costs and long waiting times, are thus excluded. In times of pandemic crisis, digital customer support is a vitally important measure. A win-win situation for both sides."
Marbach has launched a new blanking tool. The alublanker. This is a special tool that ensures efficiency in blanking due to its precision and low weight.
Marbach Die Supplies includes in its portfolio a very special hand tool for simple and fast insertion of waste nicks into cutting rules: the marbanick|2+. This is the follow-on development of the long-standing and time-proven marbanick and marbanick|2.
Marbach has been participating in the world's largest exhibition for the packaging industry, drupa, since 1977. At the upcoming drupa in 2 weeks, from April 20-23, Marbach will again be represented with a booth - but this time virtually. Because of the Corona pandemic, this year's exhibition will take place exclusively online. On the 4 days of the fair, however, everything will center on packaging online.
Marbach Die Supplies has the right solution for every requirement in its portfolio. In the counter plate sector, Marbach offers a comprehensive portfolio of materials for diemakers. From simple creasing matrixes to cutting plates for the production of steel counter plates. However, the top seller in counter materials has remained the same for years: rillma+. But what makes this material so popular?