During the Corona crisis Marbach has reduced application support through personal customer visits on-site. In order to continue supporting customers optimally, Marbach has expanded its digital customer support. Today, application support is available to customers via visual media.
Digital customer support is flexible and directed towards the customer's wishes, and can be carried out via various mobile-based systems. Jan Brunner, Business Development Director: "It is important for us to be able to offer our customers fast and reliable support in case of questions. Video telephony enables the customer to show Marbach specialists problems directly at their machine so that a quick and uncomplicated solution is possible incurring low costs. Inefficient travel times, together with associated additional costs and long waiting times, are thus excluded. In times of pandemic crisis, digital customer support is a vitally important measure. A win-win situation for both sides."
Marbach has added a new blanking tool to its product range. The alublanker is, as its name suggests, made of aluminum and completely CNC-milled. One of the first customers to use the alublanker is Marbach's long-standing partner MPS in Obersulm - a company of the Consumer Packaging Business of the WestRock Group. The Obersulm site produces high-quality folding cartons for the international perfume and cosmetics industry.
Marbach has published a new whitepaper for tobacco applications on its knowledge platform, the Experience Hub.
Marbach provides solutions to ensure top performance for its customers. In order to make packaging more attractive and to visually highlight individual elements of packing, the embellishment process of embossing is often used. As an eye-catcher, it increases the impact of a package at the point of sale. This then has a sales-promoting effect for the packaged product. If the embossing process is not integrated into the die-cutting process but is carried out separately, this is known as embossing and die-cutting in two passes. This is more time-consuming than an embossing process integrated into the die-cutting process. But here, too, set-up times can be minimized.
The portfolio of Marbach Die Supplies (MDS) includes machines, equipment and materials for diemaking. In particular, MDS has expanded its range of manual devices in recent months. Among the most popular of these is the mcut|multi multifunctional cutting tool. It cuts rule materials quickly and without deformation. Plastika Mostar in Slovenia is already using mcut|multi and is very impressed.