During the Corona crisis Marbach has reduced application support through personal customer visits on-site. In order to continue supporting customers optimally, Marbach has expanded its digital customer support. Today, application support is available to customers via visual media.
Digital customer support is flexible and directed towards the customer's wishes, and can be carried out via various mobile-based systems. Jan Brunner, Business Development Director: "It is important for us to be able to offer our customers fast and reliable support in case of questions. Video telephony enables the customer to show Marbach specialists problems directly at their machine so that a quick and uncomplicated solution is possible incurring low costs. Inefficient travel times, together with associated additional costs and long waiting times, are thus excluded. In times of pandemic crisis, digital customer support is a vitally important measure. A win-win situation for both sides."
Marbach offers individual tool solutions. Die-cutting of thick materials places very special demands on the cutting-die.
Marbach ist im Dezember 2020 mit seinem Experience Hub gestartet. Diese Online-Plattform für die Verpackungsindustrie enthält Videos, Animationen, digitale Broschüren sowie Whitepaper zu wichtigen branchenspezifischen Themen. Seit dem Start im Dezember haben bereits zahlreiche Interessenten für die Plattform besucht, da sie dort mit exklusiven Inhalten rund um die Verpackungsindustrie versorgt werden.
Marbach now provides on its new Experience Hub exclusive content and information for interested parties from the packaging industry. In addition to videos, animations and digital brochures, visitors of this page can also download white papers on important industry-specific topics and make direct appointments with a Marbach contact person. Marbach specialists will answer questions via email, chat or phone.
Once again this year Marbach will follow in a long-established tradition: Marbach will make Christmas donations to two aid projects under the motto “donations instead of presents”. When selecting the recipients of the donations, it has been important to the Marbach Management to split the money between internationally well-known and regionally respected institutions. This year, Marbach has donated 7,000 Euro to "Help - Hilfe zur Selbsthilfe e.V." and an additional donation of 3,000 Euro to the "Tafeln Heilbronn" (a food distribution charity). Due to the current pandemic situation, however, the handover of the donations was different than usual this year. One of the donations was handed over online, the other with face masks and at a distance.