During the Corona crisis Marbach has reduced application support through personal customer visits on-site. In order to continue supporting customers optimally, Marbach has expanded its digital customer support. Today, application support is available to customers via visual media.
Digital customer support is flexible and directed towards the customer's wishes, and can be carried out via various mobile-based systems. Jan Brunner, Business Development Director: "It is important for us to be able to offer our customers fast and reliable support in case of questions. Video telephony enables the customer to show Marbach specialists problems directly at their machine so that a quick and uncomplicated solution is possible incurring low costs. Inefficient travel times, together with associated additional costs and long waiting times, are thus excluded. In times of pandemic crisis, digital customer support is a vitally important measure. A win-win situation for both sides."
Marbach has decided to cooperate with laser solutions specialist Cutlite Penta. In a development cooperation, Marbach will work with Cutlite Penta to create an optimized laser program that will meet the Marbach Group's high demands for laser systems.
The portfolio of Marbach Die Supplies (MDS) includes machines, equipment as well as materials for diemaking. However, MDS does not only supply diemakers, but also packaging manufacturers with materials for daily needs as well as equipment and machines for the diecutting environment. One of the latest additions to the portfolio are the mbench|smart and mbench|pro workbenches.
Marbach supplies packaging manufacturers of folding boxes and corrugated packaging with tools and also offers them a wide range of die-cutting services. In this context, the topic of digitalization and Industry 4.0 is an important part of the current development work - both in tooling technology and in the services of the corporate group. However, not only Marbach's portfolio is becoming increasingly digital, but also its communication.