The customer is always the focus of attention at Marbach. The company will focus more strongly on service in the future.
Marbach Sales Director Bernhard Reisser: “Our global network with experienced and highly qualified employees is unique in the market. With us, the customers will get the best service from the very start. This begins with the construction of the packaging. We check if the layout is doable. And optimize it together with the customer if necessary. We often recognize opportunities for improvement that promise higher productivity for the packaging producer or rather for the end customer. Competent company consultants ensure therefore that our customers receive the most suitable solution for their requirement.” Marbach is also on hand after delivery. Customers are accompanied by a global service technician network. Also directly on-site.
Reisser continues: “We offer the best productivity with our tool technologies. Packaging that not only works, is not only attractive, but is the result of a smooth production process. Supplemented by our strong service, customers receive the best performance with us. In die-cutting. And also in consulting.”
Marbach has recently introduced its new split height-adjustable anvil for reducing make-ready times during reverse cutting. Since its introduction Marbach has sold this innovative technology many times over. Customers using tools with a split height-adjustable anvil are very impressed.
Marbach has developed a new bottom pin unit including special high precision lower pins which has been successfully used by the first customers. With a bottom pin unit, waste is safely stripped during the production of packaging. Customer Establecimento Grafico Impresores from Argentina is enthusiastic about the performance of the new Marbach product.
Marbach has been working at full speed to up its website for the upcoming drupa 2020 and give it a design relaunch. Even though drupa will not take place until 2021, the company does not want to withhold the new website from its customers.