Marbach has focused on the topic: performance. Especially performance for its customers. Demanding of itself: to offer the right solution for every requirement. Against this background, Marbach has extended still further its knowledge and abilities during the last months. Besides innovative products, Marbach also offers its customers comprehensive services – and recently training courses.
Jan Brunner, Head of Business Development at Marbach: “Our customers receive not only a product from us. They also receive expert advice from our experienced sales team prior to purchasing as well as support during the order process. Particularly important: after the purchase of a tool, we provide our customers with advice and assistance. Our application engineers support customers when they have questions or problems. If necessary, directly on site.”
Furthermore from 2018 on Marbach will offer training for its customers on its own die-cutter. Topics offered could not be more diverse: from starter training to topic-specific training such as die-cutting, stripping, blanking or productivity increase and to innovations for optimized packaging production. The range is extensive and supports customers to meet the ever increasing requirements of the market.
Brunner continues: “Our way of providing customer service is unique in the die-cutting market. We are more than happy to be able to better support our customers in the future with our experience and our know-how.”
The Marbach Academy starts its training in 2018.
Marbach founded a new branch in Tianjin together with the machine manufacturer Masterwork in the summer of 2018. Cutting-dies for the Chinese folding box industry are mainly manufactured at this location. A few months later, Marbach started its new materials subsidiary in Mexico. A production facility in the USA will follow in the summer of 2019. At Marbach all signs point to expansion.
Since drupa 2016 Marbach has had digital zone levelling in its portfolio. Almost 400 machines have been equipped with a DZL|plate in the past 3 years. And the number is increasing every day.
Marbach is already involved in its planning for the most important international trade fair for the printing industry: drupa 2020. And now there is only 1 year left until drupa opens its doors again. The last drupa was very special for Marbach: with the number of visitors reaching record levels. No previous drupa had more visitors at the Marbach stand than in 2016.
Marbach has continuously expanded its services in the past year. The newest member of the Marbach service family is the Marbach Performance Boost package. By which, Marbach supports its consulting service which makes its own process know-how available to its customers and thereby significantly increasing their productivity during the die-cutting process.